Is my card active upon receipt?
No. You must activate your card. Activate it by calling 833.644.0714 or online.
Is there a cost to receive my funds?
There are multiple no cost options available to access your funds. You may request to receive your funds via check or ACH at no cost. Funds disbursed on card are subject to card fees and terms and conditions outlined in the cardholder agreement.
Do I have a choice on how I want to access my Court Funds funds?
Yes! You have multiple options to receive your funds. You may receive your funds via paper check, ACH, or card.
How do I check my card balance?
You can check your card balance by calling the toll-free number on the back of your card, or by registering on the website on the back of your card. Balance inquiries through these methods are available 24/7 at no cost.
What if my card is lost or stolen?
Call us immediately to cancel your card. We can then help you regain access your funds with a replacement card (fees may apply) or through other options. Our customer service number is found on the back of your card.
Can I reload my new card?
No, your card cannot be reloaded. However, if you wish to receive a reloadable card, visit the website listed on the back of your card.
How do I use my card at restaurants?
Some merchants may authorize your card up to 25% more than the transaction to allow for gratuity, which can cause declined transactions. Ensure your balance is at least 25% more than purchase amount.
How do I use my card at gas stations?
The best way to use your card for gas is by seeing the attendant inside, and specifying how much you want to spend. Do not use your card to "Pay at the Pump” or an additional, temporary hold may be placed on your funds by the gas station.
What if my purchase is larger than the amount on my card?
You should verify your balance before making a purchase. If the purchase amount exceeds your balance, the transaction will be declined. You can notify the merchant that you would like to use multiple forms of payment, specify how much you'd like to put on your card, and then pay the difference with another card, ...
Do I use my card as credit or debit?
You can use your new card as either credit or debit for your transactions. Credit uses your signature on the receipt, while debit uses your Personal Identification Number (PIN) to verify the transaction. Running your card as credit will give you coverage under Mastercard's zero liability policy. For best success, run your card as ...