Depending on the type of payment you received, you may or may not have received a physical debit card. To access your funds, please follow the steps in the notification or documentation you received regarding your payment.

Yes, but be aware that most ATMs charge fees for use. Do not attempt over and over again if your card is rejected or you may incur multiple fees.

Yes. The expiration date is located on the front of your card. Once the card has expired, it will be deactivated. Your funds are still available, but you will need to contact us to access your funds.

You can call the number on the back of your card to set your PIN at any time. You may need to enter your PIN when using your card.

You can use your card wherever Mastercard® is accepted. You can also register your account online for additional benefits and ways to access your funds.

You can use your new card as either credit or debit for your transactions. Credit uses your signature on the receipt, while debit uses your Personal Identification Number (PIN) to verify the transaction. Running your card as credit will give you coverage under Mastercard’s zero liability policy. For best success, run your card as credit.

You should verify your balance before making a purchase. If the purchase amount exceeds your balance, the transaction will be declined. You can notify the merchant that you would like to use multiple forms of payment, specify how much you’d like to put on your card, and then pay the difference with another card, cash, or check.

The best way to use your card for gas is by seeing the attendant inside, and specifying how much you want to spend. Do not use your card to “Pay at the Pump” or an additional, temporary hold may be placed on your funds by the gas station.

Some merchants may authorize your card up to 25% more than the transaction to allow for gratuity, which can cause declined transactions. Ensure your balance is at least 25% more than purchase amount.

No, your card cannot be reloaded. However, if you wish to receive a reloadable card, visit the website listed on the back of your card.

Call us immediately to cancel your card. We can then help you regain access your funds with a replacement card (fees may apply) or through other options. Our customer service number is found on the back of your card.

You can check your card balance by calling the toll-free number on the back of your card, or by registering on the website on the back of your card. Balance inquiries through these methods are available 24/7 at no cost.